By way of background, I am a first-time home buyer. I had no idea about the process whatsoever when I first started taking a look at homes, or what to expect throughout the process. I also work in the service industry and am very aware that it is wildly important to ensure that: (1) your clients have the necessary information to make informed decisions and (2) that their expectations are established appropriately and met. Naeem Fogaha exceeded in both aspects.